Privacy Policy
We know that you care about how information about you is used and shared. We appreciate your trust. We will do so carefully and responsibly. This Privacy Notice describes how SetChar.com collect and process your personal information through our website. By using SetChar.com Services, you are consenting to the practices described in this Privacy Notice.
What Personal Information About Customers Does SetChar Collect?
Information You Give Us: You can choose not to provide certain information.
Automatic Information: We use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses SetChar.com.
Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
For What Purposes Does SetChar Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers.
These purposes include:
Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
We use personal information to respond to your requests, provide the requested product or service to you, and improve our services.
Comply with legal obligations.
In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you.
We use your personal information to communicate with you in relation to purchases made on SetChar.com or support services via different channels (e.g., by phone, email, chat).
Fraud Prevention and Credit Risks.
We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, SetChar, and others. We may also use scoring methods to assess and manage credit risks.
What About Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve SetChar Products and Services, we use cookies and other identifiers.
Does SetChar Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below with controls that are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Transactions involving Third Parties: We make available to you services, products or skills provided by third parties for use on or through SetChar. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service.
These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of SetChar and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of SetChar, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
Our system was designed with your security and privacy in mind.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your SetChar account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
You can access your information, including your name, address, payment options, profile information, SetChar membership and purchase history in the "Your Account" section of the website.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact our Customer Service.
As described above, you can choose not to provide certain information, but then you might not be able to partake in our services.
You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences.
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of SetChar Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
You can manage the recommendations you receive in our store here, remove recommendations you don’t want to see here by selecting View All and Manage then selecting the Remove Items toggle that appears at the top of the page, and edit your browsing history here.
You will also be able to opt out of certain other types of data usage by updating your settings on the applicable SetChar website. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, you may go to Data Privacy Queries. Depending on your data choices, certain services may be limited or unavailable.
Are Children Allowed to Use SetChar.com?
SetChar does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use SetChar.com only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. For more information, please see our Children's Privacy Disclosure.
EU-US and Swiss-US Privacy Shield
SetChar.com, Inc. participates in the EU-US and Swiss-US Privacy Shield frameworks.
Conditions of Use, Notices, and Revisions
If you choose to use SetChar.com, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at SetChar.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
You provide information to us when you:
search or shop for products or services in our stores;
add or remove an item from your cart, or place an order through or use SetChar.com.
When you provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile ;
complete a questionnaire, a support ticket, or a contest entry form;
upload images or videos,
participate in Discussion Boards or other community features;
provide and rate Reviews;
specify a Special Occasion Reminder; or
employ Product Availability Alerts , such as Available to Order Notifications.
As a result of those actions, you might supply us with such information as:
identifying information such as your name, address, and phone numbers;
payment information;
your age;
your location information;
your IP address;
people, addresses and phone numbers listed in your Addresses;
email addresses of your friends and other people;
content of reviews and emails to us;
personal description and photograph in Your Profile;
Automatic Information
Examples of the information we collect and analyze include:
the internet protocol (IP) address used to connect your computer to the internet;
login, email address, and password;
the location of your device or computer;
content interaction information, such as content downloads, including information about your internet service provider;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
information about uploaded images and files such as the file name, dates, times and location of your images);
version and time zone settings;
purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Purchases.
the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page-view information.
information about your interactions with products and services offered by
credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.